BOOKINGS
Bookings for all Reformer and Mat classes are made using the online booking system available on the Website or The Studio Perth App. They cannot be made via telephone, email or social media. You may attend without a booking but attendance is subject to availability.
WAITLISTS
If you have put yourself on a waitlist this means you want to attend a class. Please ensure you have your notifications set to receive text messages as this is how your confirmation is done. If waiting for a class it is your responsibility to check if you have been added, otherwise please take yourself off the waitlist more than three hours prior to class. If you are added to a class and do not reply to the text message with a Y or N, your spot in the class is held which means you are attending. We are not responsible if you miss your notifications.
CANCELLATIONS
If you have booked into a class and wish to cancel, you must process the cancellation through the online booking system at least three hours prior to the scheduled commencement time of the class. Cancellations via phone, email or any other method other than through the online booking system will not be accepted. Students on an Unlimited Membership who book in and either do not cancel three hours prior to class or do not show up to class will be charged a $20 fee (reformer) or $10 fee (mat)*, and students on a Class Pass will have one class deducted*. Payment or deduction will be automatically processed. If payment cannot be processed, then future booking restrictions will apply.
*Fee/deduction will only be applied if there is a waitlist on the class
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